The ability of health care staff to raise concerns or report near-misses is only as strong as leadership’s willingness to listen. As Dr. Neil Baker writes, “psychological safety is quite fragile. People have a strong tendency to avoid speaking up about problems and disagreements.” Dr. Baker joined WIHI to address the necessity of honest dialogue and psychological safety in the workplace, achieved in part by better understanding and successfully navigating the power dynamics that exist in every organization.
- Neil Baker, MD, Principal, Neil Baker Consulting and Coaching, LLC
- IHI Blog Post: Don't Let Your Staff Suffer in Silence
- Neil Baker Tool: Managing the Risks of Power
- IHI Framework for Improving Joy in Work